Bluegrass Care Navigators Ranks 6th Among Largest US Hospices
September 27, 2024
Bluegrass Care Navigators (BCN) has been ranked sixth in Overall Quality among the 50 largest hospices in the United States, according to a recent study published in the American Journal of Hospice & Palliative Medicine. The ranking is based on three key quality indicators: caregiver surveys (CAHPS scores), caregiver and employee satisfaction scores, and sentiment scores from Google reviews and Glassdoor ratings. The study assessed both non-profit and for-profit hospices across the nation.
“These scores don’t happen without the commitment of our entire team to provide the best possible care to our patients and families at just the right time,” Liz Fowler, President and CEO of BCN, said. “As a non-profit hospice provider, our focus is on more visits to patients and families whenever they need them over profit margins. We have earned this Quality ranking because our team has built a culture of compassion, respect, dignity and focusing on what matters most to patients and their families.”
This prestigious ranking reflects BCN’s dedication to providing high-quality, wholistic care for patients and their families. The study’s evaluation of patient and caregiver experiences, as well as staff engagement and satisfaction, highlights BCN’s role nationally as a leader in end-of-life care.
Health equity at Bluegrass Care Navigators (BCN) is more than just a concept—it’s our commitment to ensuring that all individuals, regardless of their background, have the opportunity to achieve their best possible health. This commitment means actively addressing systemic barriers such as discrimination, unequal resource distribution, and limited access to quality care. By embracing tailored approaches that address each person’s unique needs, BCN strives to create fair opportunities and equitable outcomes for all.
Shelby Valley High School senior Mahala Honaker discovered the hope found in hospice care through her involvement with Family, Career, and Community Leaders of America (FCCLA). After attending a presentation at her high school with the Pikeville Volunteer and Community Liaison, Mahala and her peers recognized an opportunity to raise awareness about the importance of hospice services in their community and felt a strong calling to care for those in need.
When it comes to care that truly matters, November's National Hospice and Palliative Care Month shines a light on the difference Bluegrass Care Navigators (BCN) makes every day. In an exclusive interview with WKYT, Liz Fowler, President and CEO of BCN, shares how this organization, founded over 45 years ago by compassionate volunteers, continues to honor its roots while embracing innovative ways to provide comfort and dignity. Watch the video below to discover why their mission matters and how it could touch your life or the lives of those you love.
Alice, a young bereavement client, experienced profound loss at a very early age. Alice herself had been diagnosed with leukemia at just 2 1/12 years old and underwent more than two years of treatment before her cancer went into remission. Then, at the age of 10, Alice’s mother passed away under the compassionate care of Bluegrass Hospice Care after her own prolonged battle with cancer.
Vicky Schriml volunteers at the 11 th hour because she believes that no patient should pass alone. In this role, Vicky offers comforting companionship to patients in our Lexington region who are in their final moments, providing additional support to the patient and family.
Jill Conway serves as an 11 th hour volunteer to give back to her community. In this role, Jill offers comforting companionship to patients in their final moments, especially those without family nearby.
Connie Miller began volunteering with Bluegrass Care Navigators in the Frankfort region just over a year ago while completing her certification as an end-of-life doula. Initially seeking volunteer hours, Connie quickly realized that this work was her calling and decided to continue volunteering long-term.
After serving as a chaplain in the Cynthiana region at Bluegrass Care Navigators for 13 years, Rick Snyder chose to become an 11 th hour volunteer in retirement. In this role, Rick gives back to his community by offering comfort to patients in their final moments, especially those without family nearby.
After Julie’s parents passed when she was a teenager, she grieved for years. Twenty years ago, she saw a newspaper ad asking for volunteers at Bluegrass Care Navigators and felt compelled to help others in ways she hadn’t been able to provide for her own parents. Now, as an 11 th hour volunteer in our Northern Kentucky region, Julie provides a comforting presence to patients in their final moments without family nearby.
For Milly Burkhart, being an 11th Hour Volunteer is a sacred and holy honor. In this role, she provides the comfort of presence to Eastern Kentucky patients in their final moments who don’t have family nearby. Milly, and her fellow 11 th hour volunteers, answer the call, no matter the time of day or night to sit with patients when it’s needed most.
Subscribe to our Newsletter