Notice of Nondiscrimination and Accessibility Requirements

Bluegrass Care Navigators complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2) or sex, including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity, and sex stereotypes. Bluegrass Care Navigators does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

Bluegrass Care Navigators provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as physical accessibility modifications for mobility support, qualified sign language interpreters and video remote interpreting (VRI), written information in other formats (large print, audio, accessible electronic formats, other formats), and website and digital resource compliance with WCAG 2.1 standards. Bluegrass Care Navigators provides free language assistance services to people whose primary language is not English, which may include qualified interpreters and information written in other languages.

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact Daryl Love, Health Equity and Engagement Officer.

If you believe that Bluegrass Care Navigators has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Daryl Love
Office of Health Equity and Engagement
Bluegrass Care Navigators
1733 Harrodsburg Road
Lexington, KY 40504
859.276.5344
dlove@bgcarenav.org

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Daryl Love, Health Equity and Engagement Officer, is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
800.368.1019, 800.537.7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.