Six Awards for Excellence Recognize the Team and Partners at Bluegrass Care Navigators

August 28, 2023

Each year, the Kentucky Association of Hospice and Palliative Care (KAHPC) honors hospice team members from across the state in eight categories. On August 22, five team members from Bluegrass Care Navigators (BCN) and one of our partners at UKHC received an award at the KAHPC annual conference. These awards are peer-nominated and selected by a KAHPC committee. They recognize an individual’s commitment to providing expert, compassionate and patient-centered care. 

BCN winners include: 


Monica Couch, Vice President and Chief Hospice Officer—Pioneer Category 

With more than 25 years of experience in the hospice industry, Couch has dedicated her life to ensuring that the most vulnerable individuals are provided with the best possible end-of-life care. Her career has spanned on-call nurse, case manager, nursing supervisor, executive director and now vice president and chief hospice officer. Couch is a staunch advocate for Eastern Kentucky and works tirelessly to ensure that this underserved population receives standardized, excellent care. Her efforts were instrumental in the design and opening of a state-of-the-art, free-standing, in-patient hospice care center in Eastern Kentucky. Although personally affected by the flooding in Eastern Kentucky in 2022, she collaborated with a community group to distribute food door-to-door and worked with BCN to provide financial assistance, drinking water, cleaning supplies, clothing and other necessities to employees affected by the flooding. 


Dave Carper, Counseling Resource Officer—Innovator Category 

Carper not only supports the clinical team to maintain high-quality patient care, but he is also committed to the communities BCN serves. In the aftermath of the Eastern Kentucky flood, Carper set up a Hope Table at recovery sites in Hazard with games and activities to entertain children while their parents filled out flood-recovery paperwork. Carper helped other chaplains and social workers set up tables at other sites. Carper has served as a hospice ambassador with the National Hospice and Palliative Care Organization, serves as co-chair of the Hospice Ethics Committee, and is part of the Clinical Ethics Consult Group. 


Samantha Craft, Social Worker—Above and Beyond Category 

Craft goes above and beyond to meet not only patient and family needs, but also those of her team members and the community.  During the Eastern Kentucky flooding in 2022, she volunteered to locate all available resources and become the BCN Resource Point person for her co-workers and BCN patients. She provided county specific information and offered regular communication about resources to patients, co-workers and community members. She has used her skills and knowledge to help victims of natural disasters in other states as well. Craft represents the core values of our BCN mission in all that she does and all that she is. 


Cindy Cummings, Director of Health Information Management—Distinguished Leader Category 

For almost 30 years, Cummings has overseen the evolution of BCN’s Health Information Management (HIM) Department. She is committed to the hospice mission and has touched more than 100,000 lives in her tenure at BCN. Her goal is to streamline processes to increase staff efficiency, while at the same time offering accessible, yet secure, patient data both internally and to external partners. Among many accomplishments at BCN, she recently played a pivotal role in successfully implementing an electronic medical record (EMR) change that consolidated BCN's service lines into a single platform. Through efficient systems, Cummings ensures that every patient is cared for with dignity, respect and integrity. 


Dianna Madden, Executive Director of Inpatient Services, and Manpreet Datta, Nurse Practitioner, PA-C, MPAS —Champion Category 

Madden and Datta are an exceptionally dedicated team and together have made significant contributions to the hospice industry. They partnered to successfully implement the innovative scatterbed hospice program at UK HealthCare and collaborated with healthcare teams to educate ICU bedside care teams about the benefits of hospice care. By tirelessly working to educate others, Madden and Datta have impacted more than 750 ICU patients in Kentucky and demonstrated their commitment to advancing the industry and its principles. Their work has influenced renowned hospitals, such as Johns Hopkins and Tampa General. By sharing their expertise and success, they have made a difference to hospice care well beyond their immediate community. 


“Our goal is to provide expert, connected care to our patients and families throughout Kentucky,” Monica Couch, Chief Hospice Officer, said. “Our team works tirelessly to provide excellent, holistic care to our patients and families. We are grateful and humbled as individuals and a team when we are recognized for serving our communities with compassion, expertise and kindness.” 


The Kentucky Association of Hospice and Palliative Care is a state non-profit organization representing hospices and palliative care organizations. Kentucky's hospices cover all 120 counties in the state and are comprised of free-standing hospice programs, hospital-based programs and programs that are in conjunction with home health programs. 


Bluegrass Care Navigators provides hospice care in 32 counties across central, eastern and northern Kentucky. Hospice care provides physical, personal, emotional and spiritual care to patients and families who are no longer receiving treatments to cure a terminal illness and instead choose to improve comfort and quality of life.  As a nonprofit organization, no one is turned away from Bluegrass Care Navigators based on ability to pay for hospice services. 


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1. Reflect and remember Relive experiences in your thoughts. Allow the details and the emotions that come with them to be fully expressed. Explore memories as they come up. Trust that your system is bringing up these thoughts as part of your healing process. The repetition of painful memories helps flush out the strong emotions attached to them. 2. Share stories Talking about your loss provides a great deal of release. You may need to tell the same stories over and over as part of your healing. Support groups provide a place where you have the opportunity to be heard and can continue to talk about your grief in a supportive environment. 3. Write it down Keeping a journal is not for everyone, but it can be a powerful tool for healing. Writing about feelings and events can help you to identify emotions. Words help constructively channel these emotions and show a record of your progress. 4. Don’t be afraid to cry Tears can relieve a lot of pressure and tension. Learn to trust your body’s need to cry or not. Individuals grieve differently. Tears are not a sign of weakness and do not mean that your emotions are out of control. 5. Make space for your loss People commonly fall out of their routines after the loss of a loved one. Because of this, they may feel they have too much unstructured time in which to grieve. It is OK to take time to sit with a loss. Other days, you may feel the need to be as busy as possible. Make time to create quite moments to work through your feelings. Respecting your needs for healing and creating opportunities to grieve is important. 6. Take care of yourself Do your best to nourish your body and rest. Get outside and enjoy the fresh air. Exercise can release a surprising amount of tension, anger and frustration. It is important to make self-care a priority. Our grief care services are for anyone in the community who has experienced the loss of a loved one. Discover how our team can help you and your family by contacting us through our website or calling 855.492.0812 .
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Everyone deals with grief, which can be painful at times. Most grieving people will experience some of the feelings outlined below. Ask yourself the following questions to help determine if you might benefit from grief services. Has your patience level changed? Are you always irritable? Are you always annoyed? Are you always intolerant? Are you always angry? Do you feel numbness or isolation? Are you experiencing an ongoing sense of numbness? Are you experiencing an ongoing sense of being isolated from yourself or from others? Do you feel alone with your grief? Do you usually feel that you have no one to talk to about what has happened? Are you anxious or fearful about death? Since your loved one died, are you highly anxious most of the time about your own death or the death of someone you love? Are these feelings beginning to interfere with your relationships, your ability to concentrate or your ability to live as you would like to live? Are you consumed by thoughts of your loved one or their death? Do you feel that you are always and continually preoccupied with memories or thoughts of your loved one? Do you feel that you are always and continually preoccupied with the death itself? Do you feel that you are always and continually preoccupied with certain aspects of the death even after several months? Do you feel restlessness or the need to stay busy? Do you usually feel restless or in “high gear?” Do you feel the need to be constantly busy beyond what is normal for you? Do you fear intimacy or closeness with others? Are you afraid of becoming close to new people in fear of losing them? Do you think being close with others will cause pain? Are your behaviors becoming harmful? Are you drinking more than you used to? Are you using more prescription or non-prescription drugs? Are you engaging in sexual activity that is unsafe or unwise? Are you driving in an unsafe or reckless manner? Are you considering serious thoughts of suicide? Do you feel overwhelmed with responsibility for surviving family and close friends? Are you feeling heavily burdened or like you are taking on too much? Are you angry or feel like the situation is suffocating? Are you resentful because you feel as though no one is there for you? Are you continually limiting your reactions and emotions? Are you experiencing only a few of the reactions or emotions that usually come with grief? Are you unable to express your thoughts or feelings about your loved one and their death through words and actions? Are you only remembering certain aspects of your loved one or your relationship together? Do you feel like you are going crazy? Are you wondering if what you are experiencing is normal? Do you feel stuck or unable to move on? A helping hand and a listening ear can be valuable while grieving. If any of these feelings continue for a prolonged period of time, or become extremely intense, you may benefit from additional help from a grief care professional. Our grief care services are for anyone in the community who has experienced the loss of a loved one. Discover how our team can help you and your family by contacting us through our website or calling 855.492.0812 .
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